Privacy Policy

January 29, 2025

At House Flow, we prioritize your privacy and are committed to safeguarding any personal information you provide. This Privacy Policy explains how we collect, use, and protect your information when you visit our website. By using this site, you agree to the terms outlined below. If you do not agree, please discontinue using our services.

1. Information We Collect

We collect certain types of information to enhance our services and improve user experience. The types of data we gather include:

a) Personal Information

Name and email address (if provided through service inquiries or customer support requests).
Contact details submitted when requesting services, scheduling appointments, or communicating with our team.
Any additional information voluntarily shared for customer support or service-related purposes.

b) Non-Personal Information

IP addresses, browser type, and device details.
Website activity, such as pages visited, time spent on the site, and user interactions.
Cookies and tracking technologies used for analytics and website performance improvements.

2. How We Use Your Information

The information we collect is used for the following purposes:

To respond to inquiries and process service requests efficiently.
To provide customer support and answer home maintenance-related questions.
To improve website functionality and enhance user experience.
To analyze website traffic and visitor behavior for optimization.
To ensure website security and prevent fraudulent activity.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

Improve website speed and functionality.
Analyze visitor trends and engagement to enhance user experience.
Provide personalized content and improve service recommendations.

Users can disable cookies through their browser settings, but doing so may affect website functionality.

4. Third-Party Links & External Websites

Our website may include links to third-party websites for informational purposes. Please note:

We do not control third-party websites or their privacy policies.
Each external site has its own data collection and usage practices, which we encourage users to review.
House Flow is not responsible for third-party data handling, privacy policies, or security measures.

5. Data Protection & Security Measures

We implement security measures to protect personal data from unauthorized access, misuse, or loss. While we strive to maintain strong security protocols, no online platform is entirely risk-free. Users should take appropriate precautions when sharing personal information online.

Our security measures include:

Encryption of sensitive data.
Routine system monitoring for potential security threats.
Restricted access to personal data, ensuring only authorized personnel handle it.

6. Your Rights & Data Control

As a user, you have the right to:

Request access to any personal data we have collected about you.
Modify or update inaccurate information.
Request deletion of your personal information where applicable.
Opt out of receiving non-essential communications.

To exercise these rights, please contact us using the email provided below.

7. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page, and continued use of our website after changes are made constitutes acceptance of the revised policy.